From the beginning, Neebula ServiceWatch was designed and developed to tackle the inherent IT management challenges introduced by cloud environments. Neebula ServiceWatch puts IT Operations back in control.

The Management Challenge

Cloud environments are dynamic by nature. The infrastructure components that support applications and business services are controlled by cloud management systems (for example, VMWare’s DRS, or Amazon’s AutoScaling). These systems change IT components on a real-time basis but are not aware of the full structure of the business service.

This means that when a problem occurs in a service, IT staff will find it difficult, if not impossible, to analyze the root cause of the problem in a timely manner.

To resolve this issue, a service model that maps all the components of a business service must be kept up to date in real time. However, today’s cloud management solutions lack this capability, leaving the IT operator unable to effectively respond when problems occur. Proper support of cloud computing requires a revolutionary paradigm shift from the traditional IT BSM management tools that currently exist. Neebula ServiceWatch provides this paradigm shift.

Neebua ServiceWatch automatically keeps the business service model up to date in dynamic cloud environments. Using the updated model, Neebula ServiceWatch creates an impact model of the business services. This gives IT Operations clear visibility into the exact status of the services that they provide.

Neebula ServiceWatch works in tandem with cloud deployment and management tools, so that when a new instance of a service is deployed, ServiceWatch automatically starts managing it; and when an infrastructure component changes, Neebula ServiceWatch is aware of it.

Neebula ServiceWatch provides IT Operations a clear view of a business service from the first moment the business service is deployed. In internal clouds it does this by taking into account all the applications, servers, network and storage components that support the new service and combining this information with input from existing management tools; this extends the capabilities of those tools to cloud environments.

Neebula ServiceWatch is the only solution that puts IT Operations back in control of the cloud.