Neebula’’s innovative solution, Neebula ServiceWatch, makes sure your committed service levels will be kept, even in the most dynamic environments. Furthermore, Neebula ServiceWatch will report on the provided service levels and will make sure that you’re aware of any possible glitch.
To ensure service levels are kept, Neebula ServiceWatch Integrates to the various ITSM (IT Service Management) tools  to support the most critical ITIL processes.

Neebula ServiceWatch supports all four major ITIL processes that are critical to ITSM: Problem Management, Incident Management, Change Management and Service Level Management.

Incident Management

Neebula ServiceWatch maps incidents and events to their related business services, so that the real impact of each incident can be easily determined. As a result, incidents can be prioritized and handled according to impact. This minimizes their interference with the business, and shortens the failure duration. Neebula ServiceWatch provides instant root cause analysis by pointing to the probable cause of the incident thus eliminating most of the war room finger-pointing sessions.

Problem Management

Neebula ServiceWatch updates the IT landscape topology in real time. Because systems are changing all the time, such an updated topology is essential to correctly pinpoint the problems that impact, or will impact, the production systems, and to enable the problems to be handled accordingly. In addition, Neebula ServiceWatch keeps historical views of past changes and events for problem analysis.

Change Management

Neebula ServiceWatch minimizes the impact of planned changes on production systems by using real-time, updated information about the business services to identify the likely impact of a planned change. When a change is planned, each changed component can be mapped to the business service that it will impact during the change implementation.

Service Level Management

Using Neebula ServiceWatch, Service Level Agreements (SLAs) can be set using the true mapping of the business services to their IT components, and the true status of the services as collected from monitoring tools. This combined information provides a thorough base for SLA calculations, since the real time topology assures the accuracy of the information about service statuses and takes into consideration the impact of outages on service levels.

Using its accurate and up-to-date service model for impact and root-cause analysis, Neebula ServiceWatch improves service levels by shortening business service maintenance times and time to recover from failures.