The Business Services Gap

IT infrastructure provides services that businesses rely on to engage customers, streamline processes, and empower employees. However, IT departments struggle to understand how these services are delivered, and instead end up managing siloed technologies such as applications, servers and networks. They are buried under huge volumes of disconnected data, rather than having a crystal-clear view of how their services are performing – and which IT components deliver each service. As a result, business service quality suffers – as does the business itself.

Conventional approaches to solving this issue have consistently failed, as they start with the same bottom-up data that caused the problem in the first place. IT staff spend weeks knitting together infrastructure data to create a map for a single service, often only to find out critical data is missing. This approach is unsustainable, especially in modern dynamic environments where things change in the blink of an eye.

ServiceWatch Bridges the Gap

Neebula’s ServiceWatch has a unique, top-down approach to service availability management that is proven in both large and small IT organizations around the globe. Instead of synthesizing service models from huge amounts of infrastructure data, ServiceWatch starts with the user-accessed entry point to the business service. It then drills down surgically through the applications and associated IT infrastructure, automatically mapping and monitoring only those things that are relevant to that service. As a result, it maps services in minutes, and provides accurate, up-to-date application and service performance information, even in rapidly changing IT environments.

Neebula specializes in Service-Centric Availability Management – which is the marriage of an accurate and always up-to-date Service Dependency Map with surgically layered Service Performance Monitoring capabilities. ServiceWatch capabilities include:

  • A Service Dependency Mapping tool that determines how business services are constructed and re-constructed after changes. This real-time information can be used as the foundation for accurate monitoring of the availability of your business services – either through the easy integration of third-party monitoring tools, Neebula’s own system performance monitoring capabilities, or through exporting industry standard XML data to existing IT management tools, such as CMDBs, making them service-aware.
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  • A Service Application Performance Monitoring tool that continuously monitors the health of applications and business services, determines the root cause of service problems, and prioritizes IT infrastructure problems based on their business impact.
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