• 7 Practical Tips for a Successful BSM Implementation
• Managing Services in a Dynamic IT Environment

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• Availability Management in the Era of Cloud Computing
• The Secrets of Success in Service Modeling & Service Availability
• Survey: The Realities of Implementing Service-Centric IT Management
• CMDB Secrets of Success: How to build and maintain effective configuration models

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• Business Service Management as a Service
• Neebula ServiceWatch

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• Major Airline Implementing BSM using ServiceWatch

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• ServiceWatch demo video
• Experience Live Product