The goal of IT is to provide the best service to the business. BSM (Business Service Management) was created to resolve the issues caused by the complexity of business services that span across many applications and servers. Essential to BSM implementations is the creation of a central map of all IT components and their relationships to business services. IT processes and tools use this map to view the business context of all IT actions. Business service modeling in current BSM solutions is performed manually, with the aid of discovery tools.

Creating this model and keeping it up to date is an enormous task requiring a large amount of human involvement. Using current BSM tools, business service models are hard to create and even harder to maintain. Just molding a single business service takes on average 2 person-weeks and additional time is spent annually on maintaining the service model in a changing environment. This is why modeling projects have been taking a long time, are very costly and never end.

And today, when data centers are becoming dynamic through adoption of virtualization and cloud architectures, the task of manually building and maintaining the service map is an impossible mission.

Since the Service model plays a critical role in modern IT management, an innovative approach to this modeling problem that addresses the challenges above is needed.

Neebula ServiceWatch uses patented technology to automate the creation and maintenance of the service model, keeping it up to date even in a dynamic environment, thereby enabling BSM implementation in dynamic environments.

Neebula ServiceWatch automates the use of the service model for availability management allowing you to truly understand the status of your business services and what impacts them.