SaaS

Business Service Management – as a Service

Traditionally, Business Service Management (BSM) projects have had low success rates. In fact, 75% of IT organizations reported that they failed to meet their implementation goals. Why is that? Mostly because of the difficulty of mapping business services in complex IT infrastructures, the fast pace in which IT environments change, and the large investment required in both software and knowledgeable personnel.

Neebula resolves these challenges with its SaaS-based Business Service Management offering. For a fixed monthly cost and no implementation hassles, you can:

Monitor the health and performance of your business services
Isolate problems across all IT domains (applications, servers, virtualization, storage, network)
Avoid downtime caused by changes

Service modeling and dependency mapping

At the core of the service is our unique automated modeling technology which offers:

A streamlined dependency map that links each business service to its configuration items (CIs)
A fully-automated process that does not require any network, application or infrastructure knowledge
A dependency map that is updated automatically, in real time, with all changes that took place

Business service health monitoring

Instantly view the health and status of all your business services in a color-coded dashboard:

View which business services are running smoothly and which require your attention
Pinpoint problematic, color-coded, IT component(s) in a topology map
Identify the most critical events in your IT environment from all sources (network, storage, etc.)

Problem isolation

Instead of being inundated with console messages, you can understand the context of events and quickly isolate problems:

View the hierarchical impact tree to understand the impact of an IT component on the business service and/or its parent service
Drill down to view specific events that impact the component and the business service

How does it work?

Our BSM as a Service solution includes:

Remote installation of the ServiceWatch collector in your data center
Mapping/modeling of the business services
Discovery of all elements of the service – network, servers (including virtualization), storage, and applications
Integration with event management tools & Help Desk
Ongoing maintenance of the service model